Your privacy protected

Bwell FZC LLC is a company established in the United Arab Emirates.

b.well coaching is the brand name used by Bwell FZC LLC to provide personal training, both in person in Dubai and online, along with healthy lifestyle habits coaching and non-clinical nutrition coaching.

Bwell FZC LLC handles personal data in line with applicable UAE data protection laws, including the UAE Personal Data Protection Law.

We collect only the information necessary to provide safe, effective and personalised coaching support. This may include:

• your name and contact details
• basic personal information such as age and general location
• health, fitness and lifestyle information you voluntarily provide through onboarding forms and ongoing check-ins
• payment-related information processed securely through third-party payment providers
• communications between you and your coach
• basic technical and usage data such as IP address, device type, browser type and pages visited
• information you submit when requesting free resources, such as our guides

We do not collect unnecessary personal data.

Personal information is used to:

• deliver and manage your coaching service
• personalise training, nutrition and lifestyle guidance
• communicate with you about your coaching and service updates
• manage payments, subscriptions and account administration
• improve the quality, safety and consistency of our services
• meet legal, regulatory, tax or administrative obligations where required
• send you free resources you request, and the related follow-up emails you have consented to

We do not sell or trade personal information.

You may opt out of non-essential communications at any time. We will continue to send service-related messages required to deliver your coaching.

Some information you provide may relate to your health, fitness or lifestyle habits. This information is considered sensitive. It is processed to deliver the coaching service you request, with your consent where required.

It is used solely to support non-clinical coaching, behaviour change and program design.

b.well coaching does not provide medical advice and does not diagnose or treat medical conditions.

Payments are processed securely through third-party payment providers. Bwell FZC LLC does not store full payment card details.

Trusted third-party platforms are used to deliver services, and may include payment processors, coaching software providers, email and messaging providers and website analytics services. These providers process personal data only to the extent required to deliver the service and in line with their own privacy and security practices.

Where personal data is processed or stored outside the United Arab Emirates, reasonable steps are taken to ensure appropriate data protection safeguards are in place.

Personal information is stored using reputable digital platforms operated or authorised by Bwell FZC LLC and designed for secure online service delivery.

Reasonable steps are taken to protect personal data from unauthorised access, misuse, loss or disclosure.

Access to personal information is limited to those who need it to deliver the coaching service.

No method of transmission or storage is completely secure. However, appropriate safeguards are applied to reduce risk.

Personal information is retained only for as long as necessary to provide coaching services and meet legal, tax, accounting or administrative obligations.

When information is no longer required, it is securely deleted or anonymised.

You have the right to:

• access the personal information held about you
• request correction of inaccurate or incomplete information
• request deletion of personal information where appropriate
• request restriction of or objection to certain types of processing
• request transfer of personal information where technically feasible
• withdraw consent where we rely on consent to process your personal information

To protect privacy, identity verification may be required before responding to a request.

Our website uses cookies and similar technologies for essential site functionality, to understand how visitors use the site, and to measure the performance of our advertising.

We use Google Analytics for aggregate site analytics, and the Meta (Facebook and Instagram) pixel to measure and improve the ads that bring people to this site. These tools may set cookies and receive limited information about your visit. They do not receive the details you type into our forms unless you submit them.

You can manage or disable cookies through your browser settings. Some features may not function as intended if cookies are disabled.

This Privacy Policy may be updated from time to time to reflect changes in services, technology or legal requirements. The most current version will always be available on our website.

If you have any questions or concerns about this Privacy Policy or how personal information is handled, please contact Bwell FZC LLC at julita@bwellcoaching.net.